Please note that the following Delivery and Returns Information does not apply to orders which are fulfilled by Amazon. If you have any concerns with orders placed through Amazon you will need to contact them directly.
Physical Orders
We offer free standard delivery on all physical items sent to addresses in the United Kingdom. We aim to dispatch your product within 2 working days of your order. Please allow 3 – 5 working days for delivery.
Virtual Orders
Orders placed for digital items will be available for download immediately upon receipt of payment. You will also receive the download via email. The items will be available for download up to thirty days after the order is placed, and may be downloaded a maximum of two times. Please contact us directly if you experience any problems with your download.
International Orders
We are able to ship orders outside of the United Kingdom. If you are ordering multiple items or your shipping location is not available, please contact us directly. Please note that it is the responsibility of the buyer to cover any customs costs incurred.
Change-of-Mind Returns
If you change your mind and wish to return your order you may do so within 14 days of delivery. Please contact us for our return address. Returned items must be unused and in their original condition. We regret that the customer is obliged to cover the cost of change-of-mind returns.
Please note that digital items cannot be returned once they have been downloaded. You have thirty days in which to request a refund provided the product has not been downloaded; however if the item is defective in any way then we will send you a replacement.
Damaged or Defective Items
If you receive an item in a damaged or otherwise unsatisfactory condition please let us know as soon as possible. We will endeavour to either replace the defective item at our expense, or issue a full refund upon return of the item. We will cover postage for the return of damaged or defective items.
